Terms of Service
These terms cover what you can expect from SMM8, and what we expect from you, before you register or place an order.
The Short Version
- No passwords are ever required, only public links to the profile, page, or post you're ordering for.
- Undelivered or failed orders are refunded automatically as account credit.
- Using these services can carry real risk on the platform you're growing, see Section 8 before you order.
- Your account information is encrypted and never sold or shared, see our Privacy Policy for details.
This summary is for convenience only and does not replace the full terms below.
1. Acceptance of Terms
By accessing or using SMM8, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of the site and its services immediately.
2. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account or place an order. By registering, you confirm that you meet this requirement.
3. Description of Service
SMM8 provides social media growth services (such as followers, views, likes, and comments) across multiple platforms. Delivery speed depends on the service, order volume, and current demand, and can range from a few minutes to several hours. Exact pricing, minimums, and maximums for each service are published on their respective service pages.
4. Order Processing
Once submitted, an order moves through the following stages, all trackable from your dashboard using its unique order ID:
- Pending: order received, waiting to enter the queue.
- In Progress: actively being delivered.
- Completed: full quantity delivered.
- Partial: some quantity delivered before the order stopped, credited proportionally.
- Canceled: order did not start or could not be completed, credited back in full.
- Refilled: a covered service dropped and was topped back up under its refill guarantee.
5. Service Availability
Individual services may be paused or temporarily unavailable due to scheduled maintenance, third-party provider downtime, or upstream API issues outside our control. We aim to communicate significant outages where practical, and orders affected by a paused service are handled under our standard refund process.
6. Registration & Account Security
Account information is transmitted encrypted (SSL) and processed through secure, PCI-compliant payment providers. You are responsible for keeping your login credentials secure. To protect your account:
- SMM8 will never ask for your two-factor authentication (2FA) code.
- SMM8 will never request access to your recovery email or ask you to change it.
- SMM8 staff will never log into or access your account directly.
- SMM8 will never send promotional emails asking for your password.
If you receive a message claiming to be from SMM8 asking for any of the above, do not respond, and contact support to verify it. For full details on what data we collect and how it's used, see our Privacy Policy.
7. Payment & Refunds
Funds added to your account are intended to be spent on SMM8 services and are not refundable to your original payment method except where required by law. Refunds for orders are credited back to your account balance:
| Situation | Refund |
|---|---|
| Order failed / never started | Full credit |
| Partial delivery | Partial credit, proportional to what wasn't delivered |
| Order completed as described | Not eligible |
| Duplicate payment | Full credit |
Full refund terms, timeframes, and non-refundable cases are covered in our Refund Policy.
8. Third-Party Platform Risk
SMM8 is not affiliated with, endorsed by, or operated by Telegram, Instagram, YouTube, TikTok, Facebook, X, VK, or any other platform referenced on this site. Using growth services on any platform is subject to that platform's own terms of service, and some platforms actively restrict or prohibit this kind of activity. This can result in content removal, follower or engagement count changes, account restrictions, or suspension on that platform, entirely outside SMM8's control. Specifically, SMM8 does not guarantee:
- Monetization eligibility on any platform (e.g., YouTube Partner Program thresholds).
- Algorithm performance, reach, or recommendation placement.
- Long-term account growth or audience retention.
- Search or ranking position on any platform.
SMM8 is not responsible for actions taken by third-party platforms against your account. We recommend starting with smaller orders on new or low-activity accounts.
9. Prohibited Uses
You agree not to use SMM8 services for:
- Any illegal activity, or content that violates applicable law.
- Harassment, impersonation, or targeting a specific individual without their consent.
- Manipulating public votes, polls, petitions, or elections.
- Fraud, including using stolen payment methods or falsifying refund claims.
- Reselling services outside of an approved reseller agreement (see Section 11).
Violating these terms may lead to suspension or termination of your account without prior notice.
10. API Terms
SMM8 provides API access for account holders who want to integrate our services into their own platform or workflow. Use of the API is subject to these Terms in addition to the following:
- Your API key is tied to your account and must not be shared or exposed publicly.
- You are responsible for all activity and orders placed through your API key.
- Excessive request rates may be throttled to protect platform stability.
- API access may be suspended if used in violation of Section 9 (Prohibited Uses).
Contact support for API documentation and access.
11. Reseller Policy
Resellers are welcome to integrate SMM8 services into their own panel or platform via our API. As a reseller, you are responsible for your own end users, including their support, billing, and compliance with applicable law in your target markets. SMM8 acts as the upstream provider and is not a party to any agreement between you and your customers. Reseller pricing is separate from standard retail pricing, contact support for details.
12. Termination
SMM8 reserves the right to suspend or terminate accounts and access to its services at its discretion, particularly in cases of misuse, breach of these terms, or fraudulent activity. Remaining account balance at the time of termination for cause is not guaranteed to be refunded.
13. Chargebacks
If you believe a charge was made in error, please contact support first, most billing issues can be resolved directly and faster than a bank dispute. Filing a chargeback for funds that were legitimately spent on delivered services is treated as fraud and may result in permanent account suspension and any outstanding balance being pursued through applicable legal channels.
14. Force Majeure
SMM8 is not liable for delays or failures caused by events outside our reasonable control, including but not limited to server or hosting outages, war or civil unrest, widespread internet disruption, or government-imposed restrictions. Affected orders will still be handled under our standard refund process once service is restored.
15. Limitation of Liability
Services are delivered automatically, without manual review of each order. While we work to keep the platform reliable, we do not guarantee uninterrupted service or specific outcomes. To the extent permitted by law, SMM8 is not liable for indirect, incidental, or consequential damages arising from use of the service.
16. Intellectual Property
All content on this platform, including text, graphics, logos, and service names, is the property of SMM8 unless otherwise noted. Unauthorized use or reproduction is prohibited.
17. Cookies
SMM8 uses cookies to keep you logged in and remember your preferences. Full details on what cookies we use and how to manage them are in our Privacy Policy.
18. Data Retention
Account, order, and invoice records are retained for as long as your account is active, and for a period afterward where required for accounting or legal purposes. Full details on retention periods and how to request account deletion are in our Privacy Policy.
19. Changes to These Terms
SMM8 may update these Terms of Service from time to time. Material changes will be communicated to users where practical, and the current version is always available on this page. Continued use of the service after changes take effect constitutes acceptance of the revised terms.
20. Governing Law
These terms are governed by the laws of Estonia, without regard to conflict-of-law principles, reflecting SMM8's registered place of business.
21. Disputes & Severability
If a disagreement arises, please contact support first, most issues can be resolved directly. If any provision of these terms is found unenforceable by a court, the remaining provisions stay in full effect. These terms, together with our Privacy Policy and Refund Policy, make up the entire agreement between you and SMM8 regarding use of the service.
22. Contact Information
Questions about these terms? Reach out via our Contact page or email admin@smm8.com.
A Note on Account Safety
SMM8 is not responsible for account suspensions or restrictions imposed by third-party platforms. If your account is new or has low prior activity on the platform you're growing, start with smaller orders, see Section 8 above for more detail.
Frequently Asked Questions
Quick answers to the questions we get asked most.
Yes, for orders that fail to deliver or are canceled, credited automatically to your account balance. See Section 7 above and our Refund Policy for full terms.
It depends on the service and order volume, most orders start within minutes, and full delivery can take anywhere from minutes to several hours.
It's a real possibility on the platform you're growing, not something SMM8 controls. See Section 8 (Third-Party Platform Risk) for the full picture before ordering.
No, never. We only ever need the public link to the profile, page, or post you're ordering for.
If it hasn't started processing yet, contact support right away and we'll review it. Once delivery is underway, cancellation may not be possible, but partial delivery is still credited back.
You're refunded automatically as account credit, no need to file a request for a straightforward failed order.
Delivery and refill are guaranteed where stated per service. Outcomes like algorithm performance, growth, or monetization eligibility on the platform itself are never guaranteed by anyone, including us.
Yes, there's no limit on placing repeat orders, on the same link or a different one.
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