Home › Refund Policy
This page explains when SMM8 issues a refund, how the process works, and what is not covered.
Last updated: August 2026. This summary is for convenience only and does not replace the full policy below. By using SMM8 services, you agree to these terms.
01 / Eligibility
Pick the situation that matches your order to see the outcome and what to do next.
You get the full order amount back as account credit.
What to do: Nothing to do. Canceled or incomplete orders are credited automatically, without a support ticket.
Read Section 5You are credited for the part that was not delivered. An order that stopped at 70% delivered is credited for the remaining 30%.
What to do: Nothing to do. The credit is added automatically.
Read Section 5A service that is not delivered within its estimated timeframe qualifies for a refund. Timeframes are typically a few minutes to several hours, depending on order volume and demand.
What to do: Contact support with your order ID for a review.
Read Section 3If the delivered service significantly fails to match the description or published specifications, credit is issued after review.
What to do: Request a refund within 7 days of purchase with your order ID, the reason and any evidence.
Read Section 4A duplicate payment is credited in full.
What to do: Contact support so the duplicate can be confirmed.
Read Section 6An order that was completed as described is not refundable.
What to do: If you believe it was not delivered as described, request a review within 7 days.
Read Section 6Change of mind after an order has started processing is not refundable.
What to do: Check the service details and start with a smaller order next time.
Read Section 6Orders that violate the Terms of Service, such as illegal use or prohibited content, are not refunded.
What to do: See the prohibited uses in the Terms of Service.
Read Section 6Account restrictions imposed by the third-party platform itself are not covered by this policy.
What to do: Start with smaller orders on new or low-activity accounts.
Read Section 602 / Partial delivery
Partially fulfilled orders receive a proportional credit. Move the slider to see how the split works.
Estimate only. The credit for a real order is based on its actual delivered quantity.
03 / Timeframes
Submit a support ticket or email within 7 days of purchase.
The team reviews the request and approves or declines it.
Once approved, credit shows in your account balance.
04 / Request
05 / Account credit
Refunds are processed as account credit.
SMM8 is not liable for account restrictions imposed by the platform itself when high-volume orders are placed on new or low-activity profiles. Start with smaller orders.
SMM8 reserves the right to deny refunds for fraudulent or bad-faith claims.
06 / Full text
By using SMM8, you agree to be bound by this Refund Policy. It works alongside our Terms of Service to explain when a refund applies and how the process works. If you disagree with any part, please contact support before placing an order.
SMM8 provides automated social media growth services. Refunds are processed as account credit, not returned to your original payment method once funds are deposited. Credit can be used toward any order on the platform.
A refund applies when:
Contact support with your order ID for a review in either case.
To request a refund:
Orders that are partially fulfilled receive a proportional credit, for example, an order that stopped at 70% delivered is credited for the remaining 30%. Canceled or incomplete orders are credited automatically, without needing a support ticket.
Refunds are not issued for:
| Situation | Outcome |
|---|---|
| Order failed or never started | Full credit, automatic |
| Partial delivery | Proportional credit, automatic |
| Delivered but does not match description | Credit after review, see Section 4 |
| Order completed as described | Not eligible |
| Change of mind | Not eligible |
| Duplicate payment | Full credit, contact support |
Once approved, credit appears in your account within 12 to 48 hours. If it doesn't show up after that window, check your balance page first, then contact support with your order ID. For payment-related delays on your end (e.g., a slow bank transfer), check with your payment provider, our processing on approved refunds is prompt.
Our services run through automated systems, and while we work to keep them reliable, we cannot guarantee error-free delivery every time, external factors like platform changes on Telegram, Instagram, YouTube, and others are outside our control. Genuine delivery failures are covered under Section 3. We recommend starting with smaller orders on new or low-activity accounts.
This Refund Policy is governed by the same law as our Terms of Service (Estonia). Disputes are handled through support first, most issues are resolved directly without needing to escalate further.
SMM8 may update this Refund Policy to reflect service or regulatory changes. Material changes will be communicated where practical, and the current version is always available on this page.
If you have suggestions on how we can improve this policy or the refund process, contact support, we review this feedback periodically as part of regular policy updates.
Questions about a refund? Reach out through any of these:
07 / Questions
Yes. Failed or undelivered orders are refunded automatically as account credit, without a support ticket.
No. Refunds are credited to your SMM8 account balance, which you can use on any order.
Submit a support ticket or email support@smm8.com within 7 days of purchase.
1 to 5 business days from when you submit your request with your order ID.
Within 12 to 48 hours after your refund is approved.
You are credited automatically for the undelivered portion. No support ticket is needed.
Your order ID, the reason for the request, and any relevant evidence. Screenshots help.
No. Change-of-mind requests after an order starts processing are not eligible.
No. Live chat and support responses are handled during business hours. Tickets and emails can be submitted at any time.
Platform-side restrictions are not covered by this policy. See Section 6 and the Terms of Service for more on third-party platform risk.
Reach out with your order ID and the team will take a look during business hours.
