Refund Policy
At SMM8, your satisfaction is our top priority. Before requesting a refund, please review this policy carefully.
By using our services, you agree to these refund terms. Last Updated: [11/07/2025]
1. Acceptance of Policy
By accessing and using SMM8, you agree to comply with and be bound by this Refund Policy. We strive to deliver exceptional value, but if issues arise, this policy ensures a fair resolution. If you disagree with any part, please contact us before proceeding.
2. Overview of Refunds
SMM8 offers automated social media marketing services with a focus on reliability and speed. Refunds are processed as account credits to maintain seamless service. Cash refunds to original payment methods are not available once funds are deposited—your balance can be used for any orders on our platform.
3. Eligible Refund Scenarios
We provide refunds for valid cases to ensure your trust. Refunds apply if: - Services are not delivered within the estimated timeframe (typically 1 minute to several hours, depending on order volume). - Delivered services significantly fail to match the description or quality standards. In such cases, contact support for immediate review.
4. Refund Process
To request a refund: - Submit a ticket via our support system or email [support@smm8.com] within 7 days of purchase. - Include order details, reason, and evidence (e.g., screenshots). - Our team will review and respond within 5-10 business days, crediting your account if approved.
5. Partial Refunds
For orders where services are partially fulfilled, we offer proportional credits. Examples include: - Partial delivery of quantity (e.g., 70% completed). - Services that meet standards but fall short in scope. All automatic refunds for canceled or incomplete orders are credited instantly.
6. Non-Refundable Cases
To protect our automated system, refunds are not issued for: - Change of mind or buyer remorse. - Orders misused in violation of our Terms of Service (e.g., illegal activities). - Account suspensions due to platform rules. Always review order guidelines before purchase to avoid issues.
7. Refund Timeframes
Approved credits appear in your account within 24-48 hours. If delays occur, check your balance or contact support. For payment-related queries (e.g., late processing), verify with your bank first—we process promptly on our end.
8. Service Reliability Disclaimer
Our services run on advanced automation for speed and efficiency, but rare technical glitches can happen. We cannot guarantee 100% error-free delivery due to external factors like social platform changes. Refunds cover these instances fairly, but we encourage starting with smaller orders on new accounts.
9. Changes to This Policy
SMM8 may update this Refund Policy to reflect service improvements or regulatory needs. Significant changes will be emailed to users and posted here. Continued use after updates implies acceptance—check back regularly for the latest version.
10. Governing Principles
This policy follows international e-commerce standards for transparency and fairness. Disputes are handled amicably through support; unresolved issues may fall under global consumer laws. We're here to resolve concerns quickly—your feedback drives our excellence.
11. Feedback and Support
Love our services or have suggestions? Share your thoughts to help us enhance refunds and overall experience. We're committed to building long-term trust with every user.
12. Contact Us
Questions about refunds? Reach out anytime: - Email: [support@smm8.com] - Live Chat: Available 24/7 on our dashboard - Ticket System: Log in to submit details securely.