Contact SMM8 Panel

Get help with orders, API access, custom packages, refunds, or general questions about our social media marketing services. Whether you're placing your first order or running a reseller integration, our support team can help.

8 AM – 10 PM, Estonia Time

Before You Contact Us

Having these ready speeds up your response, especially for order-related questions:

  • Your order ID (found on your dashboard)
  • The service name (e.g., "Instagram Followers [Mix]")
  • The profile, page, or post link you ordered for

Many common questions are already answered in our Refund Policy, Terms of Service, or on the service page for the platform you're asking about, worth a quick check first.

Business Hours

8:00 AM – 10:00 PM, Estonia time (EET/EEST)

Average Response Time

5 minutes to 1 hour during business hours

Tip: Log in before reaching out, logged-in users get their support tickets tracked directly in the dashboard. Not ready to order yet? Browse our services, try our free tools, or read the blog for growth guides.

Send Us a Message

+285101
Orders Completed
+173645
Active Users
5min–1hr
Avg. Response Time
8AM–10PM
Support Hours (Estonia)
Before You Reach Out

Quick Answers

Is Live Chat or Telegram support available 24/7?

No, our team responds during business hours, 8 AM to 10 PM Estonia time. You can still send a message anytime, it'll be answered when support is back online.

How do I track my order?

Every order gets a unique ID, log in and check your dashboard to see its current status.

Why is my order delayed?

Delivery time depends on the service and current demand. If it's well past the estimated window on the service page, contact support with your order ID.

Do you offer refunds?

Yes, for failed or undelivered orders, credited to your account balance. See our Refund Policy for full terms.

How do I get API access?

Select "Partnership" in the contact form, or email support directly, we'll send documentation and reseller pricing.

Will support ask for my social media password?

Never. We only ever need your order ID and the public link you ordered for, nothing else.

What's the fastest way to get help?

Telegram or the contact form on this page tend to get the quickest replies during business hours.

Do I need an account to contact support?

No, but logging in first means your ticket gets tracked directly in your dashboard.

I have a refund question, where do I ask?

Select "Refund Request" in the form above, or check our Refund Policy first, it may already answer your question.

Can I contact you before placing an order?

Of course, select "Service Question" or "Custom Package" in the form if you're not sure what fits your needs yet.

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